Marissa was AH-MAZING!!!!!! There is a vide that you get from her the moment she opens the door. My lil Yorkie who tends to be a lil skiddish of other people was so calm and at tease that it tooks some of my nerves when I left him to get groomed. I was unsure of what I wanted my dog to look like and Marissa did a great job at assisting me with what may look good on my Yorkie. Upon returning I was so surprised to find my dog socializing w/ 2 or 3 other dogs and i was in shock as he tends yo not want to play with other dogs. She was able to give me some insight on my lil guy. I will definitely be using Squeaky Clean and let me just say I travel from the Bronx to ensure my dog is looking fly.